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It is extremely important to us that we understand what our clients think of the service we’ve provided.

We ask everyone for their views to ensure that we can learn and always improve. If you would like to share your thoughts about the service provided by our team, you can do so by:

  • Liking, or leaving a comment on FaceBook
  • Adding a Google review about one of our branches
  • Leaving a review on the Funeral Guide website

We are very grateful for the feedback we receive and would like to share some of the comments we've received with you. 

We found all the staff to be warm, friendly and comforting. Hugely tactful and diplomatic, very supportive and eager to help in any way possible. For when that time comes around, I would whole heartily recommend Manor House
Ian Chapman
20th Sep 2020
I could not fault the kind and caring service we received from Manor House Funeral Services on the death of our mother. They kept us informed of all that was happening with the process and were always there to listen and advise. I would highly recommend their services to others. Thank you to all the team from Manor House, you are all exceptional and caring people. 
Yvonne Nicholson
2nd Apr 2019
From the very first contact we were instantly reassured that a heavy burden would be taken off our shoulders. Dignified and professional they ensured that our beloved Dad received a send-off we were immensely proud of. Taking Dad on a trip around his second home the Stadium of Light had us all in tears. A lovely touch. The service pamphlets as well were very thoughtful and touching. We were so appreciative of all the staff at Manor House - the receptionist, the chapel of rest and the cortege. Very, very professional. Thank You. 
Paul Lund
19th Mar 2019
A respectful, professional service throughout the 3 week period from the passing of my mother until her funeral. Questions, needs, advice were dealt with promptly and with great empathy for family members. Visits to the parlour were excellent and family felt supported. The team listened to and met all our wishes. The whole funeral day we were treated with compassion and respect and my mother was treated with the utmost dignity. Thank you, Simon and everyone else. 
Rowena Gilchrist
2nd Jun 2020
Absolutely fantastic service in these strange times. They could not have been more helpful or understanding. Great help with everything & so professional considering we couldn’t give my dad the send-off we wanted. They went out of their way to make it as bearable as possible. Thank you so much. 
Deborah Thirtel
8th Apr 2020
Excellent service from Manor House Funeral Services. Took all the pressure from a very distressing time and could not have done any more to help from the beautiful horses and carriage to the smallest of our requests all done very caring and professional. Thank you to Simon and his team.
Janet Rickerby
17th Aug 2020
Having used the services of Manor House for dad previously, we had no reservations instructing again. Excellent service from first contact to funeral itself. They managed both funerals and their compassion, dedication, empathy to a family loss is first class. The staff in the background were also very helpful, showed empathy and compassion. Very professional. Highly recommended.
Andrew Mason
27th May 2019
What a lovely service and they have the most compassionate people that work there. They help the whole family out and the community of Sunderland at these sad times. 5 stars, well done Manor House.
Maureen Bewick
29th May 2019

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